Terms of Use

These supplemental consumer terms govern the Kairos iPhone and Apple Watch application and its optional Reed and Bloodline services. Kairos is published by Neuralway Technologies Private Limited, Bengaluru, Karnataka, India (“Neuralway”, “we”, or “us”). Questions may be sent to zero@neuralway.ai.

1. Apple terms and nonwaivable rights

Your license to use Kairos is governed by Apple's Standard Licensed Application End User License Agreement unless another EULA is validly presented through the App Store. App Store billing, cancellation, purchase restoration, and Apple-handled refunds are also subject to Apple's terms and the terms shown in your storefront.

These terms supplement, and do not replace, Apple's terms. If they conflict, Apple's terms control for the app license and App Store transaction. Nothing here excludes, limits, or waives a warranty, remedy, privacy right, refund right, cancellation right, jurisdiction, or other consumer protection that cannot lawfully be excluded or waived where you live.

By accessing or using Kairos or an optional network service, or by completing a Kairos purchase, after these supplemental terms have been made available to you, you agree to them to the extent enforceable under applicable law. Publication alone does not retroactively create assent where the terms were not made available before that act. This agreement is not health-data consent: Reed and Bloodline still require their separate in-app disclosure and user action before a request.

2. Eligibility

You must be at least 13 years old to use Kairos. If local law requires a higher age or parental consent for the app or an optional service, that rule applies. A parent or legal guardian must review these terms and supervise use where required.

3. What Kairos provides

Kairos is a general-wellness app. Its core readiness, Reserve, sleep, Body Age, movement, and trend calculations run on your devices from data you authorize Kairos to read. Kairos works with compatible iPhone Health data; an Apple Watch adds overnight and live signals where the hardware and Health permissions make them available.

Kairos is not a medical device, clinician, laboratory, therapist, or emergency service. It does not diagnose, treat, cure, monitor, or prevent disease. Measurements, estimates, ranges, trends, AI responses, and transcription can be incomplete or wrong. Compare Bloodline output with the original report, do not change medication or treatment based on Kairos, and seek a qualified professional for medical decisions. Contact local emergency services when immediate help may be needed.

4. Reed and Bloodline

Reed is an optional AI coach included only in a Reed-bearing plan. After a specific versioned in-app disclosure and consent, Reed processes the message, bounded receipt of current and prior displayed results, memory facts, meal image or note, recent conversation context, request-time clock receipt, and access proof identified exactly in the Privacy Policy. Reed is designed for general-wellness reflection, not medical or emergency advice.

Bloodline is optional. For each report you choose, selected pages and an access proof travel through Kairos's AWS service to an AWS-hosted Anthropic Claude model in Amazon Bedrock for transcription. AWS is the service provider; AWS states that Bedrock inputs and outputs are not shared with model providers. Kairos does not intentionally write readable report pages or transcriptions to its server databases or application logs. Results remain on your iPhone unless you delete them. Bloodline is not a laboratory interpretation or diagnosis.

AI and optical/transcription systems are probabilistic. You are responsible for reviewing output before relying on or saving it. Do not upload content you lack authority to process or content about another person without their lawful authorization.

5. Plans, allowances, and purchases

Kairos has two current plan families in one App Store subscription group:

• Kairos (Classic) — the core readiness, Reserve, sleep, Body Age, trends, and related on-device experience.
• Kairos Complete — with Reed — everything in Classic plus Reed, subject to the allowances below.

Annual and monthly products may be available. A qualifying founding subscription may retain the product terms Apple shows for that subscription. Current price, currency, billing period, introductory-offer eligibility, and renewal terms are the ones displayed by the App Store purchase sheet before confirmation; this website does not override them.

• Complete includes up to 25 Reed conversations per UTC day.
• Complete includes up to 4 Reed meal-photo analyses per UTC day.
• Each active Kairos membership includes 2 Bloodline report reads per UTC calendar month. Unused included monthly reads do not roll into a later month.
• Additional Bloodline reads may be offered as one-time consumable purchases. The purchase sheet shows their localized price and quantity before confirmation.

Allowances are enforced using Apple-signed entitlement state and limited anti-replay/refund records. A pending, expired, revoked, or refunded purchase may not provide access. Restore Purchases asks StoreKit to restore eligible non-consumable subscription access; Apple does not generally restore consumables as a new purchase.

6. Trials, renewal, cancellation, and refunds

An introductory trial is available only when StoreKit says you are eligible and the purchase sheet displays it. If no eligible trial appears, confirmation may charge your Apple Account immediately. An auto-renewable subscription renews at the price and interval Apple displays unless you cancel through your Apple Account. To avoid conversion of a free or discounted trial, Apple advises canceling at least 24 hours before the trial ends. You may manage or cancel in iOS Settings or your App Store account; access ordinarily continues through the paid period shown by Apple.

Neuralway does not receive your payment-card details and cannot directly issue an App Store refund. You may request an eligible refund through Apple's Report a Problem service. Eligibility varies by transaction, storefront, and law. Nothing in these terms removes any statutory refund or cancellation right.

7. Privacy and consumer health data

The Privacy Policy describes the exact local and off-device fields, processors, retention, security metadata, and erasure controls. The prominent Consumer Health Data Privacy Notice describes categories, sources, purposes, recipients, access/correction/withdrawal/deletion requests, and appeals. Consent to these terms is not a substitute for a separate health-data consent required by law.

8. Acceptable use

You may use Kairos personally and lawfully under Apple's license. Do not attack, overload, scrape, reverse engineer where prohibited, evade allowances, replay transactions, impersonate another person, submit malicious files, interfere with safety controls, or use Reed or Bloodline to process content unlawfully. Neuralway may proportionately restrict an optional network service to address a verified security threat, abuse, invalid or refunded entitlement, legal requirement, or material breach. We will provide notice and a route to challenge the action where practicable and legally required. Local functionality and rights that do not depend on the affected service are not forfeited merely because of a billing dispute.

9. Availability and changes

Health categories, sensors, StoreKit products, Amazon Bedrock model availability, and network services depend on Apple, AWS, device/OS support, permissions, and connectivity. Neuralway does not promise uninterrupted service, a particular measurement, or permanent availability of an optional feature. We may maintain, secure, correct, or discontinue a feature, but will not knowingly misdescribe a paid offer or remove nonwaivable rights.

Material changes to these terms or the processing described in the Privacy Policy will receive clear advance notice where required. A change that legally requires consent will not be imposed merely because you stayed silent or continued using the app; the required consent will be requested before that change applies.

10. Intellectual property and feedback

Kairos, its software, design, content, and marks belong to Neuralway or its licensors. Apple's Standard EULA supplies the limited app license. If you voluntarily send feedback, Neuralway may use it to improve Kairos without identifying you or acquiring ownership of your health information.

11. Disclaimers and liability

To the maximum extent permitted by applicable law, Kairos and its optional services are provided “as is” and “as available,” without a promise that every reading, model response, transcription, availability window, or third-party service will be accurate or uninterrupted. These limitations do not apply where prohibited, including to liability or remedies that cannot lawfully be limited. They do not excuse fraud, wilful misconduct, or a failure to provide a mandatory consumer remedy.

To the maximum extent permitted by law, Neuralway is not responsible for indirect or consequential loss caused solely by optional wellness output or unavailable third-party infrastructure. Any enforceable cap or exclusion must be interpreted consistently with Apple's Standard EULA and mandatory local consumer law.

12. Governing law and disputes

Subject to Apple's Standard EULA and mandatory law where you live, these supplemental terms are governed by the laws of India. This choice does not deprive you of mandatory protections or a forum that applicable consumer law makes available. Contact zero@neuralway.ai first if you would like us to resolve a concern informally; doing so does not shorten a legal deadline or require you to waive a regulator, court, or statutory process.

13. Contact

Neuralway Technologies Private Limited
Bengaluru, Karnataka, India
zero@neuralway.ai

For privacy or consumer-health rights, use the request-intake procedure in the Consumer Health Data Privacy Notice. Ordinary email does not authenticate a pseudonymous ledger record. Do not send a lab report, Apple receipt, Reed transcript, or raw Health data by email.

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